15% OFF YOUR FIRST 3 RIDES. NO SIGN-UP NEEDED.
SERVICE TERMS
These Terms & Conditions govern reservations and transportation services provided by Beach Cities Black Car. By submitting a reservation and accepting these terms at checkout, you agree to the terms below.
A reservation is confirmed only after the required trip information and payment are submitted and a reservation confirmation is issued by Beach Cities Black Car. Customers are responsible for reviewing their reservation details and promptly notifying Beach Cities Black Car of any errors or requested changes, including pickup date and time, pickup location, destination, passenger count, vehicle, flight information, contact information, and other trip details. Reservation requests and changes are subject to vehicle and driver availability.
Advance booking is required. Standard online-bookable trips require at least 3 hours’ advance notice. Reservations for groups of 7 or more, including Sprinter Van and Stretch Limo service, require at least 4 days’ advance notice and are subject to availability. Customers should call or text Beach Cities Black Car to confirm availability, vehicle capacity, luggage requirements, and pricing for larger-group transportation.
Rates are based on the trip information provided at the time of booking, including service type, locations, vehicle selection, passenger requirements, estimated route and travel time, and requested services. Some trips may use zone-based pricing, while others may be calculated using route and travel-time information.
Executive Sedan rides are subject to an $85 minimum ride fare and SUV rides are subject to a $95 minimum ride fare before any applicable promotional discount. These minimum fares are not tied to a specific mileage threshold. When the applicable calculated or zone rate exceeds the minimum fare, the higher quoted rate applies.
Additional stops, itinerary changes, waiting time, parking, tolls, airport or venue fees, special requests, extraordinary cleaning, passenger-caused damage, or services added after the original reservation may result in additional charges. Applicable charges presented during online checkout, including promotional discounts, selected gratuity, and Meet & Greet service when applicable, are reflected in the total displayed before payment.
Airport transportation may be booked as one-way service or roundtrip service. For applicable airport pickups, customers may select Curbside Pickup or Meet & Greet when those options are offered during booking. Additional charges for Meet & Greet will be displayed during checkout. Customers are responsible for providing accurate airline and flight information when requested. Flight delays, airport restrictions, terminal conditions, security procedures, traffic, and other circumstances may affect pickup timing and location.
When a roundtrip reservation is booked, the outbound and return portions are based on the dates, times, locations, flight information, and other details supplied during booking. Customers are responsible for verifying both portions of the reservation. A return trip may have a different drop-off address when entered as part of the reservation. Each portion of a roundtrip may be priced separately, and applicable minimum fares may apply to each portion of the trip. Changes to either portion of a roundtrip are subject to availability and may affect the final price.
Hourly transportation has a 4-hour minimum. Customers may request service for longer periods, including multi-day transportation, subject to driver and vehicle availability. The final cost may be affected by the duration of service, itinerary changes, additional time, parking, tolls, and other applicable charges.
Customers are responsible for selecting a vehicle appropriate for their number of passengers and luggage. The Executive Sedan accommodates up to 4 passengers and approximately 3 bags, while the SUV accommodates up to 6 passengers and approximately 8 bags. Actual luggage capacity may vary depending on the size and type of luggage carried.
Larger groups may require a Sprinter Van or Stretch Limo and must contact Beach Cities Black Car to confirm vehicle availability, passenger capacity, and luggage capacity. Beach Cities Black Car may recommend or require a different vehicle when the selected vehicle cannot safely accommodate the passengers or luggage associated with the reservation.
Payment is collected through the online checkout process for reservations eligible for online booking. A 20% driver gratuity is preselected during checkout and may be changed to another offered amount or a custom percentage before payment is submitted. The selected gratuity is included in the total displayed before payment.
A reservation is not considered paid until payment has been successfully processed. Payment processing is provided through a third-party payment provider and may also be subject to that provider’s terms and policies.
When offered, eligible customers may receive 15% off the ride fare for their first three qualifying paid rides. No account or sign-up is required. Eligibility is determined using the email address and/or mobile number provided during checkout and prior paid reservations associated with that contact information.
The promotional discount applies to the ride fare. Additional services and charges, including Meet & Greet service and gratuity, are calculated separately. The promotion has no cash value and may not be combined with other offers unless expressly stated by Beach Cities Black Car. Beach Cities Black Car may modify or discontinue promotional offers prospectively.
Reservations canceled at least 24 hours before the scheduled pickup time are eligible for a full refund. Reservations canceled less than 24 hours before the scheduled pickup time are non-refundable. Sprinter Van and Stretch Limo reservations must be canceled at least 72 hours before the scheduled pickup time to receive a full refund. Cancellations made less than 72 hours before pickup are non-refundable. Reservation changes are subject to vehicle and driver availability and are not confirmed until acknowledged by Beach Cities Black Car. Changes to the pickup time, route, vehicle, passenger requirements, or other reservation details may result in a price adjustment. If a passenger does not arrive at the confirmed pickup location and cannot be contacted after a reasonable waiting period, the reservation may be considered a no-show and is non-refundable. If Beach Cities Black Car is unable to provide the confirmed service and a suitable alternative cannot be arranged, the customer will receive a refund for the affected service.
Passengers must provide accurate reservation and contact information, be ready at the confirmed pickup time and location, follow reasonable driver safety instructions, comply with applicable laws, use required passenger restraints, and properly supervise minors. Unsafe, unlawful, abusive, threatening, excessively disruptive, or damaging conduct is prohibited. Customers are responsible for ensuring that their passenger count, luggage, and other transportation requirements are appropriate for the selected vehicle.
12. Delays and vehicle substitutions
Travel and pickup times may be affected by traffic, weather, road closures, accidents, mechanical issues, flight changes, airport conditions, security restrictions, government actions, and other circumstances outside the reasonable control of Beach Cities Black Car. When reasonably necessary, Beach Cities Black Car may substitute a comparable vehicle or transportation provider. Reasonable efforts will be made to provide transportation as confirmed, but exact travel and arrival times cannot be guaranteed.
13. Personal property, cleaning and damage
Passengers are responsible for their personal belongings and should check the vehicle before leaving. Beach Cities Black Car is not responsible for personal property left in a vehicle except as required by applicable law. Customers may be responsible for reasonable costs associated with passenger-caused vehicle damage, extraordinary cleaning, repair, replacement, or related loss of vehicle use.
14. Safety and refusal of service
Beach Cities Black Car or its drivers may refuse, suspend, or terminate service when conditions are reasonably believed to be unsafe, unlawful, threatening, abusive, excessively disruptive, or likely to cause injury or property damage. Passengers may not request or require a driver to violate traffic, parking, safety, or other applicable laws.
15. Third-party services and limitation of liability
Beach Cities Black Car may rely on third-party services in connection with reservations and transportation, including payment processing, mapping, airports, communications services, and transportation providers. To the fullest extent permitted by applicable law, Beach Cities Black Car will not be responsible for indirect, incidental, special, exemplary, or consequential damages arising from transportation services or circumstances outside its reasonable control. Nothing in these terms limits any right or liability that cannot lawfully be excluded or limited.
16. Events outside reasonable control
Beach Cities Black Car will not be responsible for delays or inability to perform services caused by circumstances outside its reasonable control, including severe weather, natural disasters, road closures, major traffic incidents, fires, floods, civil disturbances, government actions, utility or communications failures, transportation-system interruptions, or similar events.
17. Changes to these terms
Beach Cities Black Car may update these Terms & Conditions from time to time. The terms presented and accepted in connection with a reservation will apply to that reservation, except where a change is required by applicable law.
18. SMS Messaging
Beach Cities Black Car may send transactional and operational SMS messages to recipients who have opted in, including reservation and dispatch notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS messages are not used for unsolicited promotional marketing.
19. Contact
Questions about these Terms & Conditions, an existing reservation, reservation changes, or service availability may be directed to Beach Cities Black Car at (310) 802-9282.